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Refund Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Return Instructions1. Start your return. Email: SHOP@EVAAVO.COM2. Pack your item.
  • Items must be unused and in original condition, with all tags, accessories, and packaging.
  • Place the item in a sturdy shipping box with padding. Please don’t tape labels directly onto the product packaging.
  • Include your order number and RA number on a slip inside the box.
  • Final-sale items, gift cards, and opened personal-care products can’t be returned.
3. Ship it to:EVA+AVO1701 NW 84TH AVESUITE G4 MIAMI, FL 33126We recommend a trackable shipping service. We’re not responsible for returns lost in transit.4. Return shipping costs
  • Defective, damaged, or incorrect items: We’ll email you a prepaid return label at no cost.
  • All other returns: Customers pay return shipping. Original shipping fees are non-refundable.
5. Refunds. Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.Questions? Contact us at SHOP@EVAAVO.COM